Not an agency. Not a team. One operator. I’m Joe Polito — a solo e-commerce operations expert with nearly 20 years of hands-on experience building vertically integrated tech stacks and omnichannel operations for DTC and B2B brands. Agency-level output, concierge-level service, one direct point of contact.
Agency-level output. Concierge-level service. One expert.
One operator, one point of contact
No account managers, no hand-offs, no junior staff. You talk to the same expert who scopes the work, executes it, and owns the outcome. Concierge service by design — not a marketing promise.
Vertically integrated, by default
Because one operator owns the entire stack, every system we touch is integrated with every other. Shopify, ShipStation, Extensiv, Cin7, NetSuite, QuickBooks — connected as a unified operational layer, not a pile of disconnected apps.
Sustainable tech stacks that outlast the engagement
We don’t build fragile hero setups that break the moment you scale. Every implementation is designed to run independently, documented with SOPs, and handed off so your team can operate it without us.
Omnichannel operations, not siloed channels
DTC, B2B, Amazon, Faire, Walmart, retail, EDI — unified through one OMS layer with consistent inventory, order, and fulfillment logic across every channel. No duplicate systems, no channel-specific workarounds.
Nearly 20 years of hands-on experience
Not slides, not theory — actual warehouses, actual logistics networks, actual supply chains. Since 2009, inside real operations for SMB and enterprise brands. 800+ clients, 2,000+ verified Upwork hours, Top Rated.
Single-source accountability
One expert means one throat to choke. No finger-pointing between teams, no "that’s not our scope," no contract games. If something breaks in the stack I built for you, it’s on me to fix it.
Built for SMB and enterprise-level complexity
Scaling brands that have outgrown their current systems
You’re doing real volume and your setup is creating bottlenecks — manual processes, carrier overpayment, inventory blind spots, and fulfillment delays that cost you customers and margin. You don’t need an agency layer on top of all that — you need one expert who fixes it.
- Vertically integrated tech stack rebuild
- Shipping cost audits and carrier negotiation
- ShipStation setup and full automation build-out
- Shopify Plus migration, optimization, and custom dev
- 3PL selection, onboarding, and process standardization
- Fractional COO — embedded or project-based
Complex operations across multiple nodes, channels, and markets
You need a senior operator who understands the full stack — from ERP integrations and international compliance to multi-warehouse design and omnichannel order orchestration. One point of contact who owns every piece, not a rotating cast of junior consultants.
- Fractional COO and operational roadmap leadership
- Omnichannel OMS design across Shopify, Amazon, Faire, EDI
- Multi-warehouse and international logistics architecture
- NetSuite, Salesforce, and CommerceHub integration
- Custom OMS, PIM, and procurement system design
- B2B wholesale systems and EDI compliance
What our clients say
Joe helped Giordano’s with a complex migration from our legacy ecommerce platform to Shopify, specifically managing our ShipStation setup. We have a number of unique use cases and fulfillment rules which make fulfillment logic complex. Joe was able to understand our requirements and help ensure they were met within ShipStation. Beyond having strong technical ability, Joe is a great person to have on your side in a complex project. He’s highly professional and digs into the work, capable and willing to work from the planning level down to the lowest tactical level necessary.
Joe brings a rare blend of deep operational knowledge, Shopify and ShipStation expertise, and a practical, outcomes driven mindset. His ability to diagnose complex fulfillment, routing, and shipping-logic challenges and then translate them into clean, scalable workflows sets him apart. Whether he’s architecting advanced shipping automation, designing custom branding solutions, or supporting a full Shopify-to-ShipStation integration, Joe approaches every project with precision, urgency, and an unwavering commitment to getting it right the first time. He consistently delivers solutions that save time, reduce costs, and build true operational resilience.
Our company, Claxton Bakery, Inc., commissioned Joe Polito with The Polito Group to fully integrate the ecommerce activity generated by our company website with ShipStation. Joe did an outstanding job of transitioning our order flow through ShipStation. We are now utilizing features that streamline operations and provide better service to our customers. As a bonus, we are realizing significant savings on shipping costs. When it comes to E-commerce solutions, we would highly recommend Joe Polito for jobs both large and small.
I can’t recommend Joe Polito highly enough. Joe has been absolutely instrumental in building and stabilizing our entire e-commerce stack — from BigCommerce to ShipStation to Extensiv — and making sure every integration worked smoothly. He also helped us launch our Walmart Marketplace presence, and his speed, technical knowledge, and dedication have been a game-changer. Joe works hard, communicates clearly, and delivers real results. Worth every penny and then some.
Let’s talk about your operation.
No sales pitch, no discovery team, no intake funnel. You’ll hear back from me — directly — within 12–24 hours. Tell me what’s going on in your stack and I’ll give you an honest take on whether it’s something I can help with.
Or email me directly: Joe@thepolitogroupinc.com